Return & Cancellations

Yes, your order is fully insured during transit to ensure it reaches you safely. We take every precaution to protect your purchase, so you can shop with confidence. If any issue arises during delivery, please reach out to us immediately, and we’ll gladly assist you.

Taxes and duties are applied based on the regulations of your country or region. These charges are determined by local customs and tax authorities, not by Elara & Co. While we strive to provide transparent pricing, any additional fees are beyond our control. For more details, we recommend checking with your local customs office.

We want you to love your Elara & Co. jewelry as much as we do! If you’re not completely satisfied, you may return your unused, unworn, and undamaged items within 14 days of delivery for a full refund or exchange. Please ensure the item is in its original packaging with all tags attached.

To initiate a return, contact us at [insert email] with your order details, and we’ll guide you through the process. Once your return is received and inspected, we’ll process your refund within 5-7 business days. Please note that shipping costs are non-refundable.

We’re happy to help you find the perfect piece! If you’d like to exchange an item, please contact us within 14 days of delivery. Your item must be unused, unworn, and in its original packaging with all tags attached.

Once we receive your return, we’ll process your exchange and ship the new item to you. If the new item is of higher value, the difference will be charged, and if it’s of lower value, we’ll refund the difference. Shipping costs for exchanges are the responsibility of the customer.