FAQ
If you have other questions we weren’t able to address here, feel free to email.
Shipping
We offer free shipping across Pakistan, with delivery in 3-5 business days, no matter what you order.
Yes! We deliver across Pakistan. If you’re located internationally, please contact us for shipping options and rates.
We currently offer standard free shipping within Pakistan, with delivery in 3-5 business days. For expedited shipping, additional charges may apply.
Orders are processed Monday through Saturday. Orders placed before 12:00 PM PST will be shipped the same day, while orders placed after noon will be shipped the next business day.
Once your order is shipped, you’ll receive a tracking number via email. Please allow at least 12 hours for the carrier’s website to update before checking your tracking details. If you’re still having trouble, reach out to us at [insert email].
No worries! Contact us immediately at [email protected] with your order details and the correct address. If your order hasn’t been shipped yet, we’ll update it for you.
Products
We’d love to help! Each product description on our website includes details about materials, sizing, and care instructions. If you need more information, feel free to DM us on Instagram @elaraco_official or email us at [email protected].
Our jewelry is crafted with high-quality materials and is nickel-free, making it safe for sensitive skin. However, if you have specific concerns, please reach out to us before purchasing.
Returns & Exchanges
Yes! We accept returns within 14 days of delivery for unused, unworn, and undamaged items in their original packaging. Contact us at [email protected] to initiate a return.
Once we receive and inspect your return, we’ll process your refund within 5-7 business days. Please note that shipping costs are non-refundable.
We’re so sorry about that! Please contact us at [email protected] with your order details, and we’ll resolve the issue as quickly as possible.
Once your return is approved, we’ll provide you with the nearest drop-off location or arrange a pickup for your convenience.
Billing
We accept all major credit/debit cards, bank transfers, and payment methods available on our website. For Instagram orders, we also accept payment via EasyPaisa and JazzCash.
Your card will be charged as soon as your order is confirmed. If there’s an issue with payment, we’ll notify you immediately.
Double-check your card details and ensure you have sufficient funds. If the issue persists, try using a different payment method or contact your bank. You can also reach out to us for assistance.
Order questions
Contact us immediately at [email protected] with your order details and the changes you’d like to make. If your order hasn’t been shipped yet, we’ll do our best to accommodate your request.
Once your order is shipped, you’ll receive a tracking number via email. Use this number on the carrier’s website to track your package.
Only one promo code can be applied per order. Choose the one that works best for you!
